We’re here to help!
All services are available online, by telephone, or via an appointment (telephone, virtual, or in-person) with a Voya Local Retirement Counselor.
Online or by phone: Access your account online here or via the Service Center at 844-523-2457. Voya Customer Service Associates are available Monday through Friday, 6:00 a.m. to 5:00 p.m., PT, except on New York Stock Exchange holidays.
In-Person (Appointment Only): The Deferred Compensation Plan (DCP) office is located at City Hall, Room 867. In-person services are available on an appointment-only basis on Monday through Thursdays from 9:00 a.m. to 4 p.m., with walk-in services on these days based on availability. Appointments will be given priority over those waiting for walk-in services.
Voya Local Retirement Counselor*: To speak with a Local Retirement Counselor, please schedule an appointment below. Appointments are available by phone, video conference, or in-person. For questions, please call (213) 978-1601 and leave a detailed message and a Local Retirement Counselor will return your call.
City of Los Angeles Administrative Staff: Should you need to speak with the City of Los Angeles administrative staff, please send us a message at LA457@lacity.org.
*Representatives of Voya Financial do not offer or provide investment, fiduciary, financial, legal or tax advice or act in a fiduciary capacity for any client unless explicitly described in writing. Please consult with your investment advisor, attorney and/or tax advisor as needed.
Schedule an Appointment
Use the scheduling tool below to make an appointment with a Retirement Counselor. You can schedule a phone or video conference appointment.
Contact Us
For inquiries, please complete and submit this form and we will respond to you as quickly as possible.
If you have questions regarding HRP, please visit LA457.com/hrp
By Mail
Our overnight mailing address is:
Voya
Attn: City of Los Angeles Deferred Compensation Plan
One Orange Way
Windsor, CT 06095
You can also reach us by mail by writing to:
Voya
Attn: City of Los Angeles Deferred Compensation Plan
PO Box 990071
Hartford, CT 06199
Our Office
City Hall Service Center
200 N. Spring Street, Room 867
Los Angeles, CA 90012
213-978-1601
LA457@lacity.org